Thailand Investigations Blog
Do You Want to Know the Truth?

I’ve spoken time and again on this blog about how there seems to be a prevalence of private investigation agencies that offer their services to the general public. Normally this kind of boom is a good thing for customers and prospective clients, as they have a lot of choices spread out before them and PI agencies are driven to become more competitive and deliver the best results possible, which in turn gives better output for the industry as a whole.

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The sad thing is though, that there are a lot of agencies who post their services online, but are not transparent with the kind of information they give to potential clients. Most simply have a generic email or a mobile phone number you use to contact them – which, as I would like to remind you, are both easy to produce on the fly and are thus completely disposable and expendable. Rarely have I seen agencies with fixed addresses or offices.

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This kind of practice is very suspicious, simply because there is no reason for a private investigation agency to hide who they are. I mean, it’s a lot better if you are as accessible as possible not only to your clients but also to people who want to contact you. The very reason why clients contact us is to dig into issues or find people – that sort of thing – we do not want them to practice investigative skills for them to find us. When you think about it, it’s really ridiculous.

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This form of operation begs the question of why these agencies are so afraid to post a means through which clients can reach them easily, even after the case has been ‘resolved’. As I’ve said before, mobile phone numbers and email addresses, even websites themselves, are easily replaced. Are they afraid of follow-ups from clients? I understand that not all results of any PI agency are perfect or fit with what the client expects, but these should be discussed and explained to the client at the very beginning of the working and professional relationship between the two parties. But a private investigator or private investigation agency should always be forthcoming with his / her contact information, especially when it comes to the client.

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Remember that legitimate PI agencies that are confident in the quality of their work have absolutely no reason to hide themselves from clients, and are not afraid at all to display all the relevant contact information so that not just new, but former clients can readily reach them. It is outfits, on the other hand, who have outstanding tasks that have yet to be completed, or are guilty of botching up an investigation are wary of being tracked or traced by dissatisfied customers and clients.

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Mobile numbers and emails can easily be replaced should the need arise. Office addresses and business names, on the other hand, are harder to throw away. So look for the physical business locations and visit them from time to time. And more importantly, look for agencies that are established and stable, such as Thailand Investigation, who have already built a good and honorable reputation for themselves.